We want you to be fully satisfied with your purchase. Returns and exchanges are accepted under the following conditions:

Return Eligibility

Items may be returned within 30 days of purchase if:

• The product is unused, unopened, and in its original packaging
• The product has not been damaged or altered after purchase
• A receipt or proof of purchase is provided

Restocking Fee

A restocking fee of 20% may apply to returns that are:

• No longer needed
• Ordered in error
• Returned due to excess or unused material

This fee helps cover handling, inspection, and inventory processing costs.

No Restocking Fee (Exceptions)

The restocking fee will NOT apply if:

• The product is defective
• The product arrived damaged
• The item has missing parts
• You received the wrong item
• The product has been recalled by the manufacturer

In these cases, we will provide a full refund or replacement.

Non-Returnable Items

The following items are not eligible for return:

• Used or installed products
• Clearance items
• Special order or non-stock items

Refunds

• Refunds are issued to the original payment method
• All returned items are subject to inspection and approval
• Processing times may vary depending on return volume

Need Help?

To start a return or ask a question:

Email: noa@thefloorstorehawaii.com
Or visit us in-store

We appreciate your business and are committed to making the return process as fair and straightforward as possible.